Common questions about Sparky. Can't find your answer? Email us.
Choose the closest category. Your email app will open a short template; attach a screenshot when it helps.
Never include passwords, access codes, customer secrets, or private credentials.
Every calculation is automatically saved when you run it. Access recent calculations from the main Calculators screen.
Plan on an internet connection for sign-in, access checks, and billing. Some previously loaded content may remain available, but full offline operation is not guaranteed. Jobs drafts stay in this browser; export a backup before clearing site data.
While signed in, use Settings → Account Actions → Request account deletion. Sparky records a receipt showing that the request is pending review; it does not immediately cancel billing or erase data. If you cannot access your account, email ianw@sparkyonsite.com from your account email with the subject “Account deletion request.” Browser drafts and downloaded backups must be removed separately on each device.
Use the feedback buttons at the top of this page. They open a structured email so Sparky support can reproduce and prioritize the report.
Jobs drafts and saved calculations stay on this device for the signed-in account. Signing out does not erase them, but another account does not see them. Older unassigned Jobs stay separate unless you explicitly copy them to your account. Export a Jobs backup before clearing site data. Account data uses Supabase. See the Privacy Policy for full details.
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